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Connect to Technician

If you need support you can easily connect to one of our technicians directly through Akada Online.


To Connect to a Technician:

  • Click on the main menu(3 horizontal lines) at the top left corner of the home screen and select Help.
  • Select Connect to Technician.
  • You will be directed to the Akada Software support page.
  • Use the Connect without PIN option.
  • Enter your contact info and click Connect.
  • Allow the LogMeIn file to download.
  • When the download is finished open or run the file.

Chat with an Akada Representative:

You can reach out and chat with Akada Support with any questions or concerns during business hours. For any messages sent after-hours, we will respond on the next business day.  To send your questions and/or concerns click on the purple chat button in the bottom right-hand corner of Akada Online. Select messages and send your message.

If you do not see the purple chat icon in the bottom right-hand corner of your Akada Online, visit your User Settings and turn on Live Chat Support under User Defaults.

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