Connect to Technician

If you need support you can easily connect to one of our technicians directly through Akada Online.

 

To Connect to a Technician:

• Click on the main menu(3 horizontal lines) at the top left corner of the home screen and select Help.
• Select Connect to Technician.
• You will be directed to the Akada Software support page.
• Use the Connect without PIN option.
• Enter your contact info and click Connect.
• Allow the LogMeIn file to download.
• When the download is finished open or run the file.

Chat with an Akada Representative:

You can reach out and chat with Akada Support with any questions or concerns during business hours. For any messages sent after-hours, we will respond on the next business day.  To send your questions and/or concerns click on the purple chat button in the bottom right-hand corner of Akada Online. Select messages and send your message.

If you do not see the purple chat icon in the bottom right-hand corner of your Akada Online, visit your User Settings and turn on Live Chat Support under User Defaults.